SMS Messaging

Use SMS messaging to communicate with your customers

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Written by Josh Schwermer
Updated over a week ago

Note: To begin using SMS Messaging, please enable SMS messaging from your Account Settings.

Sending and Receiving SMS Messages

You can initiate an SMS conversation from within a work order

From the Jobs screen

And from the Schedule screen

After selecting the "SMS" option, you will see a conversation window. The left pane contains the conversation history, while the right pane contains user-configured templates.
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To send a templated message, simply select the template from the right menu and the contents will be automatically placed in the message input. You can verify the message and then select "Send".
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To send a manual message, simply enter your message in the "Message" box and then click "Send". Please note there is a 400 character limit imposed on SMS messages sent via Omega EDI.

Troubleshooting

Customer not receiving SMS messages

  • Ensure the customer has opted into SMS communication by verifying the "SMS" checkbox next to their primary telephone number is checked.

  • If a customer has opted out of SMS messages by replying to a message with a STOP keyword (STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT) they will no longer be able to receive SMS messages from Omega. They can re-subscribe by sending "START" back.

  • If no customers are receiving messages, verify that SMS messaging is enabled via Admin > Account Settings

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