SGC EDI Rejections

Common EDI rejections and troubleshooting steps for Safelite Glass Claims (SGC)

Written by Josh Schwermer
Updated over a week ago

Date cannot be future
The install date on the invoice is before invoice Date of Loss
Duplicate Invoice
Multiple invoices have been received for the same invoice number/referral number combination.  The first invoice was accepted.
Incorrect Program ID
Insurance company listed on invoice does not match SGC records.
Incorrect PID/Incorrect Shop on Referral
The dispatch number is not assigned to the billing shop.  
Incorrect VIN
VIN does not match insurance records
There is no coverage for this loss
The insured did not have an active comprehensive policy at the time of loss

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