Within Omega is a new feature known as the Technician Tracker. This article will go over the steps on how to use it.

To view the technicians, you'll want to navigate to the Maps tab of the schedule page. On the map you will now see icons in the color of the technician, showing their most recently reported location, and if applicable, speed and direction.

For sending a link to the customer you'll want to enable the new technician tracker template (it is disabled by default).

If you would like this to send when a technician clicks "Navigate" to an appointment, keep the Automated Trigger as it is. Otherwise, remove the trigger (select "Select trigger...").
​
The link will take a customer a map where they can see the last location of their technician.

We hope you enjoy this feature!