Please make sure you have completed set up for AI tool within Omega as instructed in this article before proceeding.
To connect to Retell voice AI agent, please proceed with creating a retell account after creating the AI Agent tool in Omega.
Once you create a Retell account, you can create your own Agent and connect it to the MCP server using credentials provided after creating an AI tool within Omega. You can also get a starter agent to import directly into Omega if you request your Account Manager.
To import and agent, please click on the import button on the top right corner of your Retell login and import the file provided to you by your account manager.
Once the agent has been imported, you will be able to see a starter prompt and pre-populated connection fields to Omega's MCP server.
The left pane contains the field for the prompt you would like to provide to your AI client. You can change/update it as per your specification.
Once you are satisfied with the prompt for the agent, next step would be to source a phone number for your voice AI agent. Please click on Phone numbers on the left pane and proceed to source a new phone number or use an existing one as mentioned in this article.
Once the phone number has been purchased and sourced, please open the settings for it and configure it as shown in the below screenshot by selecting the Call Agent and specifying the webhook url as shown below.
Once this set up is done on Retell's side, please proceed back to Omega and update the AI tool setting with the phone number just sourced and configured in Retell.
