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SGC EDI Rejections

Common EDI rejections and troubleshooting steps for Safelite Glass Claims (SGC)

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Written by Josh Schwermer


​Duplicate Invoice
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Multiple invoices have been received for the same invoice number/referral number combination.  The first invoice was accepted.


​Incorrect Program ID
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Insurance company listed on invoice does not match SGC records.


​Incorrect PID/Incorrect Shop on Referral
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The dispatch number is not assigned to the billing shop.  


​Incorrect VIN
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VIN does not match insurance records.


​There is no coverage for this loss
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The insured did not have an active comprehensive policy at the time of loss.
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