We're excited to announce the launch of Omega's Technician Tracker! If technicians have granted location permission, you will be able to view their real-time locations, and let customers know as well!
To get started with Omega’s Technician Tracker in just a few clicks, head to the Account Settings page, open the Technician Tracker tab, turn the feature on, and click Save. Once enabled, Technician Tracker is ready to deliver greater visibility, smoother coordination, and more efficient team management.
For the Omega Technician Tracker to display tracking data, technicians must ensure the Omega Technician App has permission to access their location. Confirming this setting is essential, as technicians who have not granted location access will not appear in the tracker.
To view a technician’s current location, navigate to the Map tab on the Schedule page. There each technician is displayed as a circular icon with an arrow indicating movement and direction on the map. For easy identification, the icon color matches the technician’s assigned color in their user profile.
A customer-facing template can be configured to send a link that allows customers to view their assigned technician’s current location in relation to their own. If the technician has a profile picture on file, it will also be displayed within the experience. This can be set up from the Templates page. Click here for more details on creating a template.
The customer will see the following when clicking on the technician tracker link in the message they receive
With Omega Technician Tracker in place, your team can benefit from improved visibility, stronger coordination, and a more efficient field service experience. By completing the setup steps outlined in this article, you can ensure the feature is configured to support both your internal operations and the customer experience. For additional information, troubleshooting guidance, and common questions, click here to view our FAQ article.